Return/Exchange Policy

Thank you for choosing ZoCulture! We want to ensure your complete satisfaction with your purchase. Please review our return and exchange policy below:

  1. Returns are Free: We offer hassle-free returns, and you have a 7-day window from the date of shipping to initiate a return.

  2. Shipping Costs: Please note that shipping costs are not included in the refund amount. You are responsible for the return shipping charges.

  3. One-Time Exchange: The return/exchange process is a one-time event. Once an item has been exchanged, it cannot be returned a second time.

  4. Discounted Items: Items purchased using discount codes or during promotional sales can be exchanged, but the exchange will be made at the original (non-discounted) price of the new perfume.

  5. Processing Time: Return/Exchange requests are processed within 3-5 working days from the date we receive your return package.

  6. Exchange Delivery Charges: If you wish to exchange an item, you will be responsible for the delivery charges associated with the new exchange order.

  7. Tester Boxes: Please be aware that tester boxes are not included in our return and exchange policy. These items are non-returnable and non-exchangeable.

  8. Return Shipping Guidelines

    • Before sending your return, you must message us on Instagram or WhatsApp to receive the correct return address.
      (Please note: the return address is different from the one printed on your package receipt.)

    • Customers are required to send their return package via a reputable courier company.

    • Personal drop-offs are not accepted.

    • Customers must share the tracking information with us once the package has been shipped to ensure a smooth and timely return process.

At ZoCulture, we are committed to providing exceptional customer service. If you have any further inquiries or need assistance, don't hesitate to contact us. Your satisfaction is our top priority!