Exchange Policy

At ZoCulture, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a 7-day exchange policy.

Please Note: We do not offer refunds. Eligible requests are processed as exchanges only.

Exchange Eligibility

Exchange requests must be made within 7 days of the shipping date.
The perfume must be returned in its original condition with the original packaging.
Each order is eligible for one exchange only. Once a perfume has been exchanged, it cannot be exchanged again.

Discounted Orders

Perfumes purchased using discount codes or during promotional sales are eligible for exchange.
The replacement perfume will be charged at its regular (non-discounted) price. Any price difference must be paid by the customer.

Exchange Charges

Customers are responsible for the courier charges when sending the perfume back to us.
Customers are also responsible for the delivery charges of the replacement perfume.

Processing Time

Exchange requests are processed within 3–5 working days after we receive your package.

Tester Boxes

How to Send Your Exchange

Before sending your perfume, please contact us via WhatsApp or Instagram to receive the correct return address.

Please Note: The return address is different from the address printed on your parcel.

Return packages must be sent through a reputable courier company.
Personal drop-offs are not accepted.
Once your package has been dispatched, please share the courier tracking number with us so we can process your exchange promptly.

If you have any questions or need assistance, our support team is always happy to help. Thank you for choosing ZoCulture.